BCOM 60 TRADITIONAL / ONLINE
|BCOT 60/TELEPHONE TECHNIQUES/CUSTOMER SERVICE|
|Instructor:||Mageya R. Sharp|
The World of Customer Service, Pattie Odgers,
|ACADEMIC HONESTY/ DISHONESTY POLICY:||
Academic honesty is taken very seriously in this class. Any breach of this policy will result in an �F� grade for the specific work in question and/or a failing grade in the course and/or any options as delineated in the Cerritos College Academic Honesty/Dishonesty Policy.
|GRADING:||A = 351 - 390
B = 312 - 350
C = 273 - 311
D = 234 - 272
|HOMEWORK:||There will be 13
homework assignments (at the end of each chapter), each worth 10
points. All assignments must be turned in complete and on
time to receive full credit. Incomplete assignments must be
completed and resubmitted for credit. All late and resubmitted
assignments will receive half points if an extension has not been
requested prior to the due date/time.
will be given. Each quiz will cover a chapter. Each quiz will be worth
15 points. NO MAKEUPS. Three quizzes will be dropped.
|FINAL EXAM:||The final exam
will be made up of 13 projects. Each individual, chapter project will
be submitted at the end of a chapter.
Last Update: May 10, 2012